[sgmills]

I am aware of all that you have stated. Technically they are allowed to reroute flights, but normally this is assumed for reasons of safety or weather. When they accept my payment, they entered into a contract to provide a service as specified and it could easily be argued in a court of law that they failed to provide that service in a timely manner. Ironically most of the passengers that were on the cancelled flight to Miami, and were put on our flight, did not make their connections in Miami, so the airline still had to put them up in a hotel. Obviously someone made a bad decision inconveniencing many more passengers in the process. This continuous total disregard for the flying public is frustrating. An airline that is more committed to the public and provides exceptional service could flourish even in this economy.