This is the problem with Travel Agency tickets, They are usually lower in price, however the restrictions on the tickets are way different, and airlines hands are bound (To a point) when it comes to problems regarding these tickets. I agree that the service you recieved could have been a little more "helpful" and "pro-active" however I would recommend checking all of your dates etc before travel, and checking the rules on your ticket closely before purchase. This should help you avoid any problems in the future.
Good Luck !!
|