Complaint: Customer Service Security at its worst.
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  #5  
Old Oct 23, 2008, 5:19 PM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
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Malikdubai: What you went through is no surprise to me. The agent should have asked the other passenger upon check in if their bag was going to wherever it was going. That usually happens when both the agent and the passenger are not paying attention. The other passenger was obviously not paying attention as he never even looked at his boarding pass until he met you.

These incidents happen because...
1. more often than not then not the agent is tired and computer typos are very easy to make. We are required to work many hours of over time some weeks and when things are crazy we get very little sleep.

2. most passengers do not pay attention, as you experienced.


It is not security concern because both passengers and their bags are screened anyways and when the final entry is made to match the head count to the boarding passes used, the mistake is found. Unfortunately, for the other passenger, by the time this is realized, the bag will be going to another destination. Another good reason to read the all the documents that are given to you. You will be surprised how many people don't even look or READ their reservation before they check in and try to place the blame on us when their is a mistake. I hope this answers your questions.