Of Course the airline is liable for damaging your property!
I am not talking about a scratch here, I am talking about ripping the whole wheel from the bracket rendering the bag useless, unless of course you want to carry it everywhere!??? It must have been dropped from a great height to achieve the damage to a good quality hard structured case. This is plain neglectful.
Tell me... if you trusted your car to a parking valet and they ripped a wheel off it while parking it, rendering it unable to be driven, would you still say that "it's nobody's fault"? I don't think so. If you pay that parking service to provide such a service and through their neglect they damage your property, that is liability. These business have to have insurance for that very fact.
I am not a person who believes in suing for tripping over my own feet in a shopping centre, but when there is clear evidence of neglectful service that I paid for, I expect to have my property fixed by this company.
A 10 minute wait, yes, I had kids at home, and I wasn't even confident that any staff member would return to the desk as it was the last flight out of the terminal. Why should I have to wait even one minute, there should have been at least one staff member present at the counter? This is shoddy practice, particularity when their rules are that damaged or lost bags are to be reported to those very same "invisible" staff members.
Ensuring that passengers have a safe exit from their OWN terminal (it's not a combined terminal it is TIGER AIRWAYS own dedicated terminal and building) IS there responsibility.
I guessed from your response that you had to be an airline employee, and with an attitude like yours of "hey it's not my fault" it's no wonder there are so many complaints.
As a valid person in society I need to be responsible for my actions, and ensure others safety in my home etc, just as airlines are responsible to ensuring the safety of not only their passengers but their belongings as well, if they have been entrusted to them.
This site is called "Airline complaints" and I have done exactly what it is designed for. I have warned other possible passengers about bad practices by this airline.
You coming along and making statements of "no fault" is useless and meaningless. If everyone took that attitude the world would collapse in disarray, no one would take responsibility for their actions or ensure the safety of others or their posessions.
