Leah.......it's unfortunate you had a bad experience on your trip.
You mentioned your luggage was damaged, in particular, the wheel. This is taken directly from AA's website (which is where you posted this complaint) but all airlines pretty much have the same rules so this would apply to Tiger I am betting, as well.
No liability for damage or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to baggage
No airline requires them to fix a wheel if damaged. It would be nice if they did but unfortunately, this is in that little small print stuff that nobody reads.
Best of luck and I hope all goes well in the future.
And yes, I was an airline employee as well and you can see this but the little title just below the screen name of all posters.
Last edited by The_Judge; Oct 24, 2008 at 1:35 AM.
Reason: just learning how to spell
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