Leah......you said your main concern was that there was no staff to help you. I did not work for Tiger so I can not speak with authority about them but the airline I worked for required us (as they cut staff so much there was no one left to do it) to work outside with the plane and then go inside after the plane was dispatched back to where it was going and then work the counter for cases like yours. (missing, damaged luggage)
So when we came back in, we were covered in the elements of mother nature (pouring sweat in the summer and covered in snow in the winter)
My point being, there was obviously staff there cuz the plane was directed into the gate. The captain of the aircraft may not approach the loading bridge without guides, so there was staff. Also, someone was working the gate to put people back on the plane to leave again. I'm sure they eventually came back to the counter. And that was always my favorite, after busting my a$$ unloading a plane full of bags then filling it back up again, being on my hands and knees in the belly, going back inside to take abuse that there was no one there to help them. Frustrating when you actually do care about how people feel and wanting to help them.
My advice, don't take Tiger anymore. But all airlines fail at some point......just read this board. All airlines accounted for here.
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