I keep most liquids in plastic bags but I was short one coming home from SF. But the liquid was Head and Shoulders shampoo and it has a good clasp, firm and strong. When I got home, shampoo was all over my hair dryer, curling iron, and all the other stuff. The top, (clasp) had been ripped off and was lying in the bottom of my case in a lake of shampoo. Nothing else was broken or harmed in any way so the case hadn't been slammed or dropped. Just the clasp on the shampoo was twisted off. I imagine it took some amount of strength to do it.
I guess it was a joke. "What fun! Look at the sloppy mess this poor flea bag will have to clean up."
I mention in passing, too, that I had a bag of Basil's delicious coffee candies in the front zippered pocket on my overnight bag and that was gone. But that was the least of it. The shampoo mess is my real complaint. My hair dryer is in bad shape. I hope I can restore it.
I see your baggage section has had other complaints. Maybe you should do some spying and get them to quit this childishness.
Disappointed in SW.
Phyllis
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