On the one hand Skram I agree I don't see why I, or anyone else, has to pay to have an agent either by phone or on an airport book my ticket. But on the other hand why pay someone for something I can do myself for free right? As for the bags, ok I agree with the charging for the second bag, but the first is extreme. I say charge for the second bag only, on all flights international and domestic, and allow the first bag to go free.
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