Complaint: Reservations Lost Seats, Flght1649, DWF/ONT,11/03/08
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  #2  
Old Oct 27, 2008, 3:57 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
Default Change of schedule

Changes of schedule are a pain for everyone and I see many go through what you went through. You are not alone. Unfortunately, seat assignments are never guaranteed but as long as they are available we do prereserve. The 24 seats you mentioned are required to be "blocked" per Department of Transportation regulations. They may be opened within 24 hours of departure. They are blocked in case someone with a disability needs the bulkhead or tries to take the emergency exit row, which is not allowed.

I recommend calling reservations immediately upon notification of a schedule change before prereservable seats are taken. If you can't get a seat then check in as early as possible within the 24 hours so that the blocked seats will be unblocked for you.