Check bags and other fees
I believe the reason airlines charge for the phone and counter service is to encourage use of the internet site which saves everyone money. This leaves the lines open in case of delays or cancellations for distressed passengers.
As far as bag fees go, I agree with them because not everyone checks bags. I don't think it is fair for those who don't check bags to pay the same price as everyone else checking. It adds more weight restrictions to the flight.
In my opinion, I say it is a matter of time before Southwest's fuel hedging is not so profitable and they too will start charging bag fees. I give it 2 years.
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