Overbooked flights
I agree that no passenger is should be treated rudely. Their is no reason for that.
Airlines are companies trying to make a profit and sometimes people do not show up for a flight. It is impossible to know when people do not show up. The airline wants every seat filled so they over book the flights. Over 90% of flights that are overbooked DO NOT have a problem since some passengers do not show up. The other 10% is a headache for the passenger with no seat and the agent at the gate. It is a gamble the airline embarks on that everyone is happy 90% of the time. Not bad odds.
It would be nice if everything always worked out and the flights did not have to be overbooked though. I personally hate explaining why flights are overbooked to unhappy passengers.
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