Complaint: Customer Service Check-in counter not helping at all.
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  #3  
Old Oct 27, 2008, 5:30 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
Default flight time

The scheduled departure time implies the time the flight should be DEPARTING the gate with all passengers on board. The paper work and computer processing of all passengers on board has to be completed before this time in order for the flight to depart on time. Sometimes a passenger who hops on board even 10 minutes before departure causes a delay since the paper work takes minutes to process. The airline employee has to answer to a boss as to why the flight was even a minute late as this affects other passengers. A late passenger checking in gets us in trouble if we allow it. We never know how long how it will take to process this paper work because every flight has its own set of unique problems that have to be fixed and calculated before departure time.