Touché Silent Bob. I never really thought about it but we, as agents, do "expect" our frequent fliers to know the way things work. 99.9% of the time you guys are the best to serve since you know what's going on. The other .01% of the time...well...
On another note, airline employees can be the worst at being late for flights. They just think that since they're an employee they can just stroll up and get on. One time I just prayyyyed the Senior Field Analyst would please show up at the gate so I didn't have to page her in the airport, or worse close the flight without her.
In a perfect world everyone would be on time, or better yet, early! Anyone who is travelling, please be early. It has perks too! You get to change your seats, not wait in line, have a beer at the airport pub...(Not too many though wink wink)
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