I originally book a direct flight from Chicago to Cancun in April. I had the choice to book a flight with connections, but I chose a direct flight and paid more for the direct flight. Now they have cancelled the direct flight and put me on a flight with a connection and two hour layovers. I understand that the cost of fuel went up, and the airlines need to make changes to save money, for the viability of the airline. Of course fuel prices are now down, probably below the level when I originally purchased the ticket. I sent a email to AA Customer Service, stated that since I paid a higher price for a ticket and now have a ticket for which I could have paid a lower, would they compensate me by allowing free baggage check (which I will probably not use) and since I now have a layover, give me access to the Admirals Club during that layover. A request that would truly not cost them a dime. They responded that they could not provide me with a price adjustment. I responded back that I was not looking for a price adjustment just some consideration for the inconvenience they are putting me through for which I paid a premium not to go through. I just got another letter saying sorry but they cannot give me a price adjustment.
I then asked for a supervisor, and received the same response. Funny, Earlier in the year I had a booked a flight, that I had to make a schedule change, I was unable to use the first half of my flight, then found out on the day of my return that my return flight ticket had been cancelled because I did not se the first half of the ticket. (I now understand this is common practice). It ended up costing me an extra $800 to get home. My question is, what if I just cancelled my return flight would they have sent me a bill for not using it. I guess it is Ok for the airline to change their schedules, but not OK for their customers. In the past I have traveled on primarily on American and had received very good service, and once exceptional service for which I wrote a complimentary letter to them. The agent probably got in trouble for going the extra mile for me. Well now I have had two very bad experiences, it just seems there level of customer service has gone way down, so I guess it is time to find a new airline to use
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