I don't believe what I read in that last post. "It would have been a good idea to book your travel at least a day earlier. You have to keep in mind you are asking a company with limited human resources to fly you halfway across the globe." Good Grief! The guy planned the trip two years earlier...not the day before! That comment about asking a company with limited resources,etc. etc., is saying that AA was going out of their way to do this guy a favor! WHO'S THE CUSTOMER?
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