[Leo]

Last month I used miles to get a ticket for my mother to visit. After I paid for the ticket, I discovered that it was not really a ticket but one of the "scam tickets" that USAirs sells customers. I had one of these scam tickets last Christmas. If you are unaware of what these are - USAir sells you a "ticket" but actually there is no seat and when you get to the airport the people at the check-in desk are incredibly rude to you and tell you that you don't have a seat and maybe will get on the plane and maybe won't. I didn't get on, although not for that reason, but because according to folks at the airport (although not the official USAir line) there was no crew to fly the plane because US Air overbooked their crews (they officially said it was due to technical problems, but airline workers at the airport said - no crew).

Anyway, I am now wise to the fake tickets. I called up customer service when I realized that I had been sold a fake ticket and they said they would refund my money immediately. I asked twice if that meant ALL of my money ($80) and they said it did, but it did not. Today I got my bill and all that was refunded was $5.

It is hard to understand how USAir will have any customers left if they keep going on like this.