Complaint: Customer Service Don't Trust USAir Refunds!
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  #7  
Old Nov 5, 2008, 9:15 PM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375
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Quote:
Originally Posted by abutterfinger25 View Post
Azstar:

The carrier can deny boarding to passengers based on its established criteria. And it is not allwats the last person who checked in.
You're correct. The airline chooses the priority. Here's the D.O.T. definition:

If a flight is oversold (more passengers hold confirmed reservations than there are seats available), no one may be denied boarding against his or her will until airline personnel first ask for volunteers who will give up their reservation willingly, in exchange for a payment of the airline's choosing. If there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with the following boarding priority of (name of air carrier): (In this space carrier inserts its boarding priority rules or a summary thereof, in a manner to be understandable to the average passenger.)

In any event, the airline is required to provide each passenger who does not get a seat assignment at checkin with a copy of their rules.