seat assignments are pain in the seat.
I am glad to hear you finally got the seats you asked for. I am not sure what Quantas policies are but I do know when someone flies on that airline and connects to one of my flights inbound, that airline makes my job difficult. Some of their passengers are upset and sometimes will try to take it out on me.
Usually the biggest complaint is similar to yours in regard to reservations. If a bag is delayed (in passenger terms "lost") coming from that airline, I personally think, "Oh boy, here we go." But I try to do the best I can to help nonetheless.
Here is tip that I hope that helps: upon making the reservation, get a seat assignment that better suits your needs. If one is not available, check in as early as possible to get a better seat. The earlier the better. Most airlines will allow it up to 24 hours.
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