I also agree that most employees and some customers are not treated very good in this industry and many more are being laid off in this weak economy. Improvements are very much needed. I want to point out how important it is when anyone is filing a complaint to the airline to include the name (of the rude offender), location, ticket numbers and flight numbers to the airline. Repeat rude offenders are bound (hopefully) to be terminated. It is important to include that information.
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