[jimworcs]

but I fear you are not in listening mode either... which is part of what I am complaining about with airline employees. I stated quite clearly that the airline should not require their own customers to do all the running around if they cancel the flight. The airline should do it. They failed to communicate properly with the customer, failed to even tell them that their seat reservations had been cancelled. This is arrogant and disrespectful to their customer and is typified by your response. There is absolutely no DOT regulation which stops an airline communicating properly with their customer, and the way you respond using this fiction is typical. The flight was cancelled and they sent an email to the passenger telling them that their flight was rescheduled. Which regulation exactly would have prevented the airline from telling the passenger that their seat assignments had been cancelled. This simple courtesy could have potentially saved the passenger all the grief. The truth is, there is no regulation about that.. and as usual, the airline employee tries to hide behind the DOT/TSA/Uncle Tom Cobley as an excuse for pisspoor service.