[neal]

i know its a pain, but why dont people ever read the terms and conditions. this is straight from the UA website. and you think its unfair for them to live by the rules?? are you kidding me?!?! im sorry, you have no complaint except that they haven't either read the complaint, didnt recieve it or ignored it
READ:
Things to know if you want to change or refund a purchased ticket:

1. Expect to pay change fees plus any fare difference. o Domestic travel:
   - Non-refundable fare: Subject to change fee of $150.00 and any possible fare difference based on changes made.
   - Refundable fare: Subject to any possible fare difference based on changes made. No change fee is required for refundable fares.
   o International travel:
   - Non-refundable fare: Subject to rules of the fare. Call United Reservations to change. Please note: Some fares cannot be changed, some you can only buy up on, some have a change fee of anywhere from $150 - $250 and then may only allow exchange before travel has started or sometimes only after travel has started.
   - Refundable Fare: Subject to rules of the fare. Call United Reservations to change. Please note: For the most part, these fares can be exchanged without penalty and are only subject to any possible fare difference.
2. You cannot change the name on an airline ticket or give the ticket to someone else to use.
3. Before you purchase a ticket, you can read the fare rules and restrictions for your ticket. Click on "Fare Rules" which can be found on the "Create Itinerary: Review" or "Purchase page". After you purchase, restrictions on your ticket can be found on your e-ticket receipt.
4. E-tickets: You can make changes to your e-ticket on united.com anytime prior to your original departure date. If you are unsure of the new travel dates, call to cancel the reservation by the first flight date to retain the value of your electronic ticket for 1 year from the purchase date. Additional restrictions apply for international travel e-tickets.
5. Paper tickets: Call anytime before your original departure to change or cancel your reservation. When changes are made, you will be advised when and where you can exchange your paper ticket for the new itinerary. If you are unsure of the new travel dates, call to cancel the reservation by the first departure date to retain the value of your ticket for 1 year from the purchase date.
6. Change your ticket online. Most passengers can change their ticket on united.com. Some restrictions apply.