I have to agree that there is a serious decline in customer service within the airline industry, I experience it in my travels weekly, but I persevere because it's getting to my destination and back that's more important. I don't wanna be showered with kindness, but a little courtesy goes a long way. However I believe this low level of customer service stems from passenger courtesy towards the agent, as there are those who forget that the people who check us in, or take our bags, handles our gate, and serves us our meals, are people. Just like we pay money to not be treated like garbage, the person behind the counter does not get paid to take our garbage. I fly elite status on 3 airlines and when I watch other elite members treat the agents as **** (pardon my language) well, I get upset as its uncalled for. I've seen demands placed on agents that's so disgusting, I wanna go up the person making the demands and punch em. You ever witness a person take a hotel voucher, rip it up in their faces and demand a four star? Ever see a person actually spit on an agent? You ever see a person catch a temper tantrum because he couldn't get the seat he wanted? I've witnessed this and its not pretty; I would not want to trade my position with the agents who have to deal with such situations for anything. I would like regulation as much as I want a passenger bill of rights, but the fear is that it will give to much in expectations from my fellow passengers wanting more for what they believe they deserve.
speaking of which Jim, the guy you mentioned, if you read his complaint this was a guy who demanded more of what he deserve, he even misquoted DOT rule. But this is what I mean by folks wanting more than they deserve. True he should have gotten something, but making demands up until the police were called in, well was uncalled for on his part.
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