I have gone thru the entire process to a exactly how they told me to. But it is now close to six months since they lost my bags and i have yet to get this resolcved. They are now telling me that they will not pay out on one of the bags because they "CLAIM" one of the bags was delivered. This is total B.S. as this bag was NEVER found and not once did I or anybody recieve any call about this.
They are also claiming that they can't payout my expenses because they "LOST" the original reciepts i mailed out to them. (Even though they have the reciepts I faxed to them prior)
I'm actually even surprised they even called back. I leave messages constantly and NEVER even get a call back. and when I do, it's always from someone who doesn't even speak English!!! Luckily, i speak spanish so I can get away with it. I just feel bad for all the non spanish speaking people who have to deal with them.
But I'm tired of playing nice with Spirit Airlines!!! I'm going on EVERY message board possible to share my frustrations with everyone so they will never fly with Spirit either!!! I'm also constantly posting on my myspace, facebook and Hi-5 accounts to let others know as well! Luckily, I was able to reach my friend Josh already and stopped him from flying to Bermuda with Spirit! (YES!!!)
But you sound like a Spirit employee with your response. Feel free to reach me at
Json025h@msn.com so we can talk further about this! TTYL!!