Instead of giving the customer the runaround on how to file a claim for lost baggage that was originally checked in error under another passengers name to another country and reimbursement issues for expenses, have a central a point of contact for customer issues. Every person we called told us something different. I have NEVER had such a horrific time on a trip and it still has not ended since I can't even get reimbursed and it has been 5 days after our return. We sent an email 11/15 and as of 11/19 no response, called numerous times to different numbers and still cannot get resolve. We were frequent flyers, but will be no longer!