it relates to standards of on-line transactions.
I did not cancel the ticket, it may have happened by mistake.
I only realized my tickets where not valid 3 months thereafter. I made the booking in June, paid for it $2650, and in October I found out it was cancelled. AA claim it was done in July by someone using my password. I have no recollection.
I fly a lot. My minimal right is that a reputable web site selling expensive goods would send an email confirmation of transactions such as cancellations. Had I received such an email, I could have rebooked at the time.
Is it so much to ask?
I buy on-line in many sites, and all of them for transactions worth $50 send emails when cancellations have been made. Needless to say when $2650 are on the line, what is the problem in sending email confirmations of such transactions ?
Further more, AA customer service started with asking me for $7000 to reinstate, a second $1200, finaly through my travel agent I was able to get something the day after for $530.
Non refundable means I must use the funds to buy airline tickets and will not get my money back. If AA has $2650 of my money, the minimal courtesiy is to send an email advising me so, don't you think so ?
All ecommerce web sites caring for their customers do it.
In this case it is not in the interest of AA as they only stand to win, perhaps this is why they do not send emails on cancellations.