aa.com unsafe
I made reservation as frequent flyer so my email is on file.
You may be right, still as a frequent flyer I get so much junk mail, yet airline did not send any warning it had $2650 of my funds on hold in 3 months. Any email over 3 months would have helped.
In you reply you basically say that it is better to use the phone that the web site. This goes to strengthen my claim that aa.com web site is not safe for on-line transactions, and you better do your bookings over the phone.
If it is a web site for self service transactions, and it reduces workload of airline employees, reduces operational costs and it is the duty of the airline to make it as fail safe as possible, and not let the customers pay the consequences.
You can not deal with un-ticketed reservations and ticketed reservations in the same manner. Once you paid and printed a ticket, you should be handled in a different position.
Failing to safeguard customers while encouraging to do everything self-service on-line is not acceptable, and I should not have to pay for it.
Oscar
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