Oscarg,
I never once said or insinuated that it would be better to book by phone, really, In this day and age, phone bookings are becoming extict, albeit slowly. I cannot comment on the AA website, as I have never booked any tickets on there, however I have heard no bad reports until now, which goes to strenthen my opinion that in the majority of cases (not all i know) online bookings work, and are better for the passenger as well as the airline. I FULLY support online booking!
I agree that airlines offering web booking services should offer a safe and secure platform on which to book, however the fact still remains that you have doubts as to whether you yourself canx this reservation, so how in the world can you blame AA for that?
Unticketed and ticketed passengers? When you book a ticket you book end of ... if you dont book, you dont! Whether you are a paying passenger or not, should we not ALL be entitled to the same level of customer service, and safety and security? I believe so.
You paid (sadly) because you did not follow up on your booking, you may argue that you shouldnt have to, but I always do, because as you have experienced, these things happen, and once bitten, twice shy I am sure
