Letter to AA unanswered...still waiting for refund.
Please find the attached copy of a letter I sent as dirrected by American Airlines ticketing agent. Almost three months have passed and I haven't even had a response to my letter. If this is the way all of American Airlines customers are treated then I understand way the airline is suffering financially.
AMERICAN AIRLINES Nov. 20, 2006
P.O. BOX 582880, MD755
TULSA, OK 74158-2880
Attn: Passenger Refunds
Re: Ticket #’s 0012141493135 and 0012141493136
As directed by one of your ticketing agents I am writing this request for a ticket refund.
On October 10th of 2005 I purchased round trip tickets for my wife and I to fly to Bermuda from New York City on November 28, 2005. On October 25, 2005 due to damage from Hurricane Wilma we had to cancel our trip. Besides the long clean up process and having to repair our home, we also had to move our mother who is diabetic from Hollywood Florida to Naples Florida to live with us. She lost most of her roof in the Hurricane and needless to say we canceled our vacation plans.
When I called American Airlines in November of 2005 to cancel I was told that I would have one year from the date of travel to use the credit on another flight and only pay a small service charge to do so. Earlier this month I tried to book another trip and use the credit. The agent I talked to said that my time had expired because the one year time frame started on the day I purchased the tickets not the date of travel. This in not what I was told last year when I canceled our vacation. After explaining this to the agent she suggested that I write this request due to the circumstances of Hurricane Wilma and the fact that we could not leave my mother on her own in Naples without anyone to look after her.
Please understand that if I was told the correct time frame last year, I would have made every effort to be sure that I used the credit accordingly. My tickets cost way too much money to lose the credit. Please find it in your heart and with the best interest of customer satisfaction to refund our tickets.
Thank you for your time and I look forward to hearing from you soon.
Sincerely
George S Plourde
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