The reservation computer automatically cancels a ticket if a leg is missed. It is systematic. The airline, upon notification before the next flight should be able to accommodate your son. In other words, let the airline know that the passenger is sick before the next flight departs and they ought to be able to hold the ticket for the at least the next day. The agent has no authorization to reopen a canceled ticket and rebook additional flight segments especially if the original fares are sold out. Sometimes, however, if the same fare is open, then the airline might be able to rebook it. I am sorry to hear about this. I think many of the rules are ridiculous but they are there for a good reason. People would take advantage of the system otherwise.
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