[Larry Sales]

I have gone over the Air Canada website. There is no active forum to complain. Does Air Canada respond to complaints. I see service deteriorating year by year. The planes are old and dirty, the service is poor, the meals are of low quality.
In the past month I have made overseas flights on Business Class
Calgary - Heathrow
Calgary - Frankfurt.
The Business Class cabin is nothing compared to other airlines. Lufthansa has beautiful cabins and much better service. Business Class meals on Air Canada have also dropped in quality. At one time we got a hot breakfast. Not any more. Air Canada should look at the dinner and breakfast that Lufthansa offers on its Lagos to Frankfurt flights. If Lufthansa can cater a beautiful breakfast for flights originating out of Accra, and Lagos (catered locally) why can't Air Canada do the same.

I have also read that Air Canada is applauding itself for being the best airline in North America. Basically that is being the best of the worst. The airlines in the United States are like cattle pens.

Finally there is competition from British Airways on the Calgary to Heathrow route. I certainly intend to try them. The only thing keeping people flying on Air Canada is Aeroplan. Without Aeroplan I would certainly be going out of my way to fly with somebody else.