It sounds like Wayne Taylor was actually cutting you a break since it was well within NW's rules to not only charge the $150 fee to re-instate the return portion of the trip but also charge you the difference in fare to re-book the return at the going fares for a new O/W ticket. Unfortunately illness during travel happens. Had your son become ill after traveling the entire outbound trip would you expect to be able to change the return portion of the ticket without any fee whatsoever?
|