How so? I have re-scheduled trips for many reasons including personal illness and other factors which were completely out of my control and no fault of the airlines. I was aware of and agreed to the fees involved with changing the tickets when I purchased them.
Is it unfortunate when "stuff happens?" No doubt. Do I expect special treatment when situations arise that I can't fly as scheduled and have to pay a fee to re-schedule? Absolutely not.
Bottom lne, why do YOU feel that your son's situation is any different from the thousands of people who miss flights every day and have to pay a fee and sometimes additional fare to get where they want or need to go? My suggestion to you is next time spend more for a ticket with no change fees, fly Southwest which doesn't assess a change fee but will re-fare the ticket and possibly charge more anyway, or go Greyhound. AFAIK they don't charge a fee to change a bus ticket.
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