Complaint: Customer Service unaccompanied minors
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  #7  
Old Dec 3, 2008, 1:33 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2008
Posts: 228
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humbug is correct. issuing a boarding pass from scratch to get through security is no picnic. I have to use the SABRE long entries and that means checking an opening flight number, making a reservation, typing the ID information for security, in the correct format which consists of about 30 characters and if I get one wrong, which is easy, I have to start over. Then once that is said and done, I have to check that passenger in, and then cancel out the reservation. The thing is, not too many UMs come by daily so I have to seek the aid of notes to to do this.