Yes, I know who the customer is. And yes, I realize he booked far in advance but he didn't leave enough time between flights to consider the margin of error on the airline's part. I am advising that adding more time between flights is a good idea because things do go wrong (sometimes). And it wouldn't have hurt to reserve to get their a day earlier since the event was so important. He is flying nearly halfway across the globe after all and I still think my advice is sound and valuable for others out there reading this. The customer does come first, but safety is priority.
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