Jim, thanks for that feedback. I appreciate it very much and I agree with you about the dynamics of this crazy industry. I am pretty new to this job and after seeing what both passengers and employees go through I am shocked to no end. Especially after the nightmare of learning how to be an agent with no training in a time when nearly every flight was delayed or canceled almost everyday for months straight because of the crazy weather last year (Feb - Jul 2007) in the U.S. I nearly quit my job because:
1. I did not know how to handle getting screamed at on a daily basis.
2. I did not know how to rebook passengers properly (no training)
3. I did not know the rules of the game
4. Could not believe a human being (my boss) would throw someone out there and not even answer the phone when I needed help.
But one day, after I gave my resignation, I saw this as an opportunity to make a difference and help people. Then I discovered this site.
People need to complain but on the other hand, education is important to minimize the potential problems. The airline needs to change they way they do business. The problem with the industry is that their is such a HUGE demand for flying that many passengers are willing to put up with the problems and only a few are wiling to complain properly. I think this paradigm needs changing. I believe it is possible to be able to control situations where all flights are canceled and not make things worse because the airline is too stubborn to do things out of their box.
I don't know enough about this industry yet but rest assured when I figure out a logical business model to improve things I will publish it and push it to investors. Reading many of the complaints here has helped but something is still missing. I think regulation will help but it is still not the cure. I appreciate your comments and I am sorry if I came across a bit harsh. I only want to help others with problems and it is frustrating when nothing can be done.
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