Improve?
Improve? courtesy? Are they in their corporate vocabulary? Apparently, they are, as in-flight staff and ticket agents are found to be courteous.
What Air Canada management needs to do first and foremost is LISTEN to the ever-growing cacophony of complaints and address them - not sweep them under the carpet. Weed out the losers. Mandate customer service courses for the remaining employees.
I blame the government for its protectionist policies. They should open up the skies and make Air Canada shape up or sink.
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