aa.com unsafe
I booked directly at aa.com, not through travel agent. I used my frequent flyer so my email is registered.
The are saving millions in manpower encouraging us to book on-line, but fail to make it sufficiently safe.
I have been notified that it is not aa.com policcy to send emails on cancellation from their web site, regardless if it was ticketed.
This means that if you paid for the ticket, and by mistake cancel your tickted reservation on the web site, you will not be advised during cancellation that this reservation has been ticketed and irreparable damage may occur such as fines, nor will you get an email notification your ticketed itinerary is no longer valid, nor wil you be notified AA has money that belongs to you.
In my case I did not discover this until 3 months later.
I bleieve it is improper, unfair and counters all principles of safe on-line transactions. Further more, not taking any responsibility when you have a problem shows AA does not care about their customers.
I only plan to use travel agents or phone for future reservations. If possible not with AA.
Oscar
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