In December of this year I took a trip to Texas on Delta Airlines. When I checked in at Atlanta, GA airport, my check in bag was free. No problem.. When I arrived in Texas my bag had been checked, my shaving kit which was clear, had been opened, and left open, spilling some contents in bag. This was irritating, but was tolerable. When I returned to Atlanta from Texas, I opened my bag at my car to get out my GPS, which was in the bag the first time, I noticed my bag had been ransacked, and no GPS was found. I also had my cell phone chargers, for the car and home, in a bag inside suitcase, but noticed the pocket they were in had been ripped loose from the suitcase, and the chargers were gone. While in Texas I bought a DVD and some perfume for my granddaughter for Christmas , not expensive, and put these in between some clothes. These items were also missing. When I called Delta and complained, they told me these items were not covered. They said their liability for these items was covered in an article or page on their website. They told me they could do nothing for me. When I pushed the lady, Mary Good, of the baggage service center, to speak with a supervisor, she stated she was the head person. After a while she did give me a fax number for the Corporate customer baggage care, she stated I could fax my complaint to them but it probably would do no good. I understand the Homeland security issue, but why can't the airlines search your bag in your pressence, so you could maybe lock it up when they are done searching it. Also if they had any questions about an item they could ask you then. Someone needs to be held accountable for their employees robbing items from our luggage. Why should we have to carry another bag or bags on our backs or as a small suitcase to secure these items. As it was the first flight the checked in bag was free, the return flight, the one the items got stolen, I had to pay $15.00. I feel the airlines should not be released from liability for stolen itmes from a checked in bag that was in their custody..... I will be sending them a fax about this issue, but I think more of us should complain until the airlines are held accountable for the safety of our luggage as well as us.....
