[charl41]

My husband, son, brother-in-law and nephew flew Airtran from Tampa to Atlanta this morning to then connect to Boston. Their plane arrived on time in Atl, but the jetway was broken. It took 1/2 hour to fix, they couldn't deplane. They reached their connection gate (also Airtran) with 10 minutes to spare but they would not open the doors of the plane to let anyone on - would not hold the plane!! Airtran knew that there were 22 people held up on one of their own planes, but they didn't hold the connecting plane for them. Then, they wouldn't give any vouchers, not even for food, for the inconvenience. DEPLORABLE customer service, and incredible incompetence. Did anyone tell the pilot that there were 22 people missing from the plane??