Complaint: Customer Service Incompetence
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  #3  
Old Dec 8, 2008, 7:34 AM
Corbel Corbel is offline
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Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2008
Posts: 214
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they also may not have held the plane due to time slots, traffic etc. If atc told the captain on the aircraft, if you dont depart now, you wont depart until x time (could be a few minutes or hours even). its happend to me on a flight that i worked before