Complaint: Check-in / Boarding Boarding....OUCH!
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  #5  
Old Dec 9, 2008, 12:02 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
Default A this illustrates perfectly how airline employees hide

One of the most lamentable problems which is pervasive in the airlines is the almost pavlovian responses by airline employees claiming fake FAA/CAA regulations, or even worse, security to cover their own pathetic power trips or inept handling of situations. Here we have a small example. Customer complains, airline employee immediately makes up an FAA regulation to cover. Except, subsequent posts suggest that no such regulation exists. How many AA customers have faced this nonsense from Airhead at work?