I would give AirHead some slack on some of the regs. Airline employees are following their carrier policies and FAA/DOT regs for years and it is natural that they start to run together. (not to mention that there are quite a bit of FAA/DOT regs, especially for a non-regulated industry). I was on a Southwest flight a couple of years ago and the flight attendant told me some southwest rule (I have forgotten what it was or even what the issue was about, most likely a stowage issue.) was an FAA reg. I let it go and followed her instructions but after the flight, I showed her my credentials and explained to her that there was no FAA regulation on that topic and what she was informing me was an Southwest policy.
However, Jim is correct. There are airline employees out there who, in an effort to distance themselves from some unwanted problem/issue, pull out the old "Can't do anything - it is an FAA rule" excuse.
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