Airhead has been giving some good info and I, too, would encourage others to give him slack. Remember, airline employees are not required to read every FAA reg that comes down the pike and must abide by their own carrier's rules and regs. There are no doubt a few airline employees out there who are totally incapable of dealing with customers, as are other employees of companies who deal with customers. I have to say that about 95 percent of those I have dealt with have been helpful and courteous. Can you imagine having to deal with a planeload of idiots who yell at the airline agent because of a cancelled flight due to snow, fog, etc. that is beyond the airline's control...let alone the agent's? I guess if one dons an airline uniform, he/she is automatically the enemy. Hey Airhead...don't let the turkeys get you down!
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