You are partially right
You are right. You always have to pay a change fee unless you buy a refundable ticket which I often do. The point is not about paying a fee it is about how easy the airline is to deal with. The other point is that I did not want to pay a $300 fee to Continental and then get my difference in fare in a credit because I do not want to fly their airline after the way they treated me. Crass is putting it quite gently. I am not sure what the best way is to make a formal complaint but I plan to make sure that I find the proper way to be heard. I waited on hold for over 30 minutes twice. When I got through to then they immediately started talking and didn't even listen. They went on and on and on. I got the impression they were all just sitting there repeating the same lines over and over to all of the customers. I think that if I can fly as often as I do and never get upset at an airline that I am a good judge of being mistreated. They are the pits in my book. Appreciate your dialog.
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