Quote:
Originally Posted by gkirkemo@comcast.net
Alaska cancelled my direct flight and put me on a flight with a layover. Initially, when I booked there was a direct flight from PDX to Cabo San Lucas. Just recently I got an email saying that this flight wasn't available and now I have to fly much longer. Is there any way to get a refund?  |
You COULD be entitled to a refund but it depends on your original ticket. Carriers state in their contract of carriage that schedules are not guaranteed. However, the Department of Transportation has taken the position that if there is a "significant" change then the passenger could request a refund EVEN IF the ticket was sold as non-refundable.
The DOT would consider a change from a non-stop flight to a connection to be significant. But a change from a "direct" flight to a connection may not be. By nature, a direct flight is basically a connection flight with no change in flight numbers as the aircraft still makes a stop at an airport other than your final destination.