Quote:
Originally Posted by Samiam
What Chris is saying is: When I buy a radio at target that says nonrefundable & I walk out of target & they give me a cheap arm watch that has radio on it, while grabbing the "regular" radio out of my hands, I should thank them for the new radio....
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That is not what I am saying. I am saying that when I have purchased, in the past, an item, on sale, and tried to return it, I've been denied returning it, while being told that due to it being a sale item, there are no returns in the item. It hasn't happened often, but it has happened.
My point was that is isn't just the airlines who practice, as some may call it, "shady" business. I think people receive poor service almost everyday from places like Wal-Mart, Target, their insurance company, etc. Corporate greed, arrogance, and corruption exist beyond just the airlines.
If you read my later posts, you'll see that I agree 100% that a refund of the ticket price, is entitles, if THE AIRLINE makes the change to the schedule. Just for the record, in my nearly three years of working for the airlines, I've never had to deal with a passenger who had their flight schedule changed beyond 10-15 minutes, but in the event that I do deal with someone who has had their flight changed from direct, to connecting, or to departing hours later, I will gladly issue a refund of their ticket, or rebook them on some new flights that may accomodate them better.
For the record, there was a time when I could buy a broken radio, try to return it, and be told no, and I'd say okay, and walk away. My attitude has changed. I would stand there and fight until a got the refund, now. I would also stand there and fight, if i were treated the way some of you have been, by the airlines.