[Samiam]

Thanks for the clarification ChisH! And you are right I was responding to an earlier statement by you. I appreciate your ability to vicariouly step into the flight customers shoes.

I guess after a while a lot of employees get jaded or burnt at their job e.g. your statements about customers using the same excuses about attending a funeral, wedding, etc. I think that was what kind of got by anger level up. Some of those may have been true statements though. At the same time when I had to extend my return date for plans during my sister's funeral, I knew & had no issue w/ paying the airline fee. It was a hard time emotional for me but that was not the airlines fault & I bought nonrefundable, so I paid the fee & didn't try to "haggle". (I know off the original subject).