thanks chrisH. i will try that. problem is i'm now out of the usa (on another continental trip!) and i was just told that there'd be a 10-15 minute wait to be connected with a live person. the phone call would cost a fortune. i'll try calling at some, hopefully, less busy time.
to phxflyer....your analogy to gas for my car doesn't work. when i pay for gas i'm getting gas immediately. when i pay for a reservation i'm getting future travel. i am not arguing about changes in fares for flights that i've already completed (as in gas already in my car), only for those roads not yet taken (or clouds not yet floated upon.)
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