I had some terrible experience with my luggage with Swiss Air as well. on the outbound, my luggage was delayed for a day (which would be tolerable) but on my return journey, two pieces got delayed -- one was found the next day but the second one, guess how long I had to wait? -- 45 days! when it finally arrived, I've lost a pair of new jeans, new trainers as well as all the food elements. No explanation was given on why it had been delayed so seriously. I'm going through a claim process but things do not look promissing. wondering what did you manage to achieve after your delayed/missing luggage so I'll learn how to proceed further.
Cheers
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