Let's help get Continental to the top of the customer complaint list with the DOT, where we all know they belong. Don't submit false complaints. It's not necessary. The way this airline operates, there are too many legitimate complaints. Here is a great article about the right places to complain, and, unlike Continental's web-site, offers an online forum to send complaints, and links to a web form:
http://www.usatoday.com/travel/colum...woodyard_x.htm
form:
http://airconsumer.ost.dot.gov/escomplaint/es.cfm
EMAIL IS NO LONGER ACTIVE